GGistback
Sign inStart
01 — Make listening your advantage.

Hear it first.Fix it fast.

Before customers turn to Google, Instagram, or Reddit, Gistback gives them a one-tap channel to tell you directly — and turns what they say into a specific, evidence-backed next step.Actionable Insight. No venting. Privacy first.

Create your first siteHow it works
A QR code in a cafe window that says Let us know what you think, with a softly blurred store interior behind it.
Private signal · Before reviewsQR live

A customer scans the code, sends private feedback, and Gistback turns the pattern into a fix-ready report.

Scan
QR code
Submit
1 tap
Resolve
Next step
02 — The counterfactual

The review you didn’t get to see first.

Same complaint, two outcomes. On the left, what shows up publicly when nobody’s listening. On the right, what Gistback heard a week earlier — with a fix attached.

Google review · PublicMar 14
1.0/ 5 · M. Alvarez

“Waited 20+ minutes for curbside on a Friday. Nobody came out, had to go inside anyway. Won’t be back.”

Indexed by search · Visible to every future customer.

Gistback · 7 days earlierMar 7

12 of 38 submissions mention slow curbside pickup.

“Waited a while at curbside on Friday, ended up coming in.” — one of twelve verbatim quotes attached as evidence.

Suggested next stepNumbered pickup sign · 2-minute arrival SMS on Friday evenings.

03 — In their words

From the operators Gistback is built for.

These examples are illustrative composites, not customer endorsements.

For the first time, I'm hearing the small frustrations before they snowball. We caught a curbside problem a full week before our first one-star review.
Cafe operatorIllustrative scenario · single-location restaurant
This is the highest leverage tool I have to keep my business on track.
Retail operatorIllustrative scenario · neighborhood shop
04 — Capabilities

A quiet system that does the listening for you.

  1. 01

    Capture

    QR-first forms that load in under a second on mobile, on any sign, receipt, or table tent.

  2. 02

    Filter

    Spam, fakes, PII, and pure venting are stripped before anything reaches your inbox.

  3. 03

    Synthesize

    Verbatim quotes grouped into red, yellow, and green findings — each with a specific next step.

  4. 04

    Distribute

    Short links on gbk.sh and printable QR assets, ready for storefronts and packaging.

05 — Problems we catch

Find the problem behind the complaint.

Gistback turns messy feedback into operating issues, prioritized by risk, evidence, and what to do next. Each business case includes a sample report showing the finding, evidence, and next action an operator would receive.

Business cases8/8case reports reviewed
Evidence review310/310findings grounded in quotes
Signal quality100%private feedback screened
Review score4.9/5reviewed May 13, 2026
Fast-casual restaurants

Fast-casual mobile pickup shelf bottleneck

Messy signal

My order was ready, but I waited in the wrong line.

Hidden problem

Pickup shelf placement, line flow, and signage are breaking the mobile-order promise.

Business risk

Convenience turns into public frustration and repeat pickup questions.

Gistback action

Place register-side pickup signs and track wrong-line questions for five lunch shifts.

Report excerptyellow

Mobile pickup is hard to find at both cafe sites

“Food was ready, but nobody could tell me where mobile pickup was. I waited in the cashier line for 12 minutes before someone pointed to a shelf hidden behind the drink fridge.”

Recommended next action:Have each site’s shift lead place a temporary register-side pickup sign and a visible shelf marker before the next lunch rush, then count pickup-direction questions and guests waiting in the wrong line for seven days.

Signals
4
Filtered
4
Score
5/5
Download case report
Healthcare clinics

Healthcare waiting-room privacy display risk

Messy signal

The waiting-room screen showed names and dates of birth.

Hidden problem

Public displays are exposing sensitive patient identifiers.

Business risk

Trust damage, urgent privacy exposure, and possible compliance escalation.

Gistback action

Turn off DOB display today and verify every lobby screen from a patient viewpoint.

Report excerptred

West Clinic lobby display is showing patient identifiers

“Please call me at [phone]. The waiting room screen showed my full birth date next to my name, and other patients could see it.”

Recommended next action:Have the privacy/compliance lead and West Clinic site manager disable names and dates of birth on the lobby TV board today, then do a live waiting-room check during the next clinic session and record whether any patient identifiers remain visible.

Signals
4
Filtered
3
Score
4.8/5
Download case report
B2B SaaS

SaaS month-close billing export regression

Messy signal

The filtered CSV export dropped the tax ID column before finance close.

Hidden problem

A release regression is breaking filtered invoice exports while unfiltered exports still work.

Business risk

Manual reconciliation, support load, and finance-team trust damage.

Gistback action

Reproduce filtered exports, patch field mapping, and add CSV contract tests.

Report excerptred

Filtered invoice exports are dropping VAT/tax IDs

“The CSV export drops the tax ID column whenever filtering to April invoices, requiring manual reconciliation of 43 rows.”

Recommended next action:Have Billing Engineering run a schema parity check between filtered and unfiltered invoice exports today, patch or roll back the filtered export path before the next billing batch, then measure whether VAT/tax ID appears on April filtered exports and whether manual reconciliation rows fall to zero.

Signals
4
Filtered
3
Score
4.8/5
Download case report
Specialty retail

Retail fitting-room staffing and conversion leak

Messy signal

Shoppers waited for fitting rooms and put items back.

Hidden problem

Fitting-room access is leaking purchase intent before checkout.

Business risk

Abandoned merchandise and invisible conversion loss.

Gistback action

Assign a peak-hour fitting-room runner and count waits plus abandoned try-on items.

Report excerptred

Mall Store fitting-room access is causing abandoned try-ons

“There were six people waiting for fitting rooms and only one associate unlocking doors. Two shoppers left with clothes in their hands because it took so long.”

Recommended next action:Have the Mall Store manager assign a second fitting-room keyholder or runner before the next lunch and evening rush, then track average key wait, longest visible line, and number of abandoned try-on items per shift for one week.

Signals
5
Filtered
3
Score
4.8/5
Download case report
Property management

Property maintenance trust breakdown

Messy signal

Maintenance missed the window, gave no ETA, and closed work while the leak continued.

Hidden problem

Residents cannot trust maintenance status or closure notes.

Business risk

Renewal risk, office workload, unresolved repairs, and public review exposure.

Gistback action

Review open leak work orders, call residents with ETAs, and track no-note closures.

Report excerptred

North Park maintenance communication is breaking at scheduling, arrival, and closure

“Maintenance missed my Tuesday window for the dishwasher leak and nobody texted me. I stayed home from work for nothing.”

Recommended next action:Have the North Park maintenance lead pull all open and closed leak-related work orders from the last 14 days by end of day, call each affected resident with status and next arrival window, and require a tech note before any closure. Measure missed appointment windows, work orders reopened within 72 hours, and resident calls asking for ETA for one week.

Signals
5
Filtered
3
Score
5/5
Download case report
Hospitality

Hotel room-readiness and check-in queue communication

Messy signal

Check-in was 3 pm, but the room was not ready until 5:40.

Hidden problem

Room-readiness systems and front-desk ETAs are out of sync.

Business risk

Arrival frustration defines the stay before the guest reaches the room.

Gistback action

Create a room-ready ETA script and track late-room updates during peak arrival.

Report excerptred

Room readiness promises are breaking at arrival time

“Check-in is listed at 3 pm, but our room was not ready until 5:40 and the desk could only say housekeeping was still working.”

Recommended next action:Have the Rooms Division Manager own a 20-minute pre-arrival huddle with Housekeeping, Front Desk, and the app/SMS owner today before 3 pm; verify every due-in room’s status, pause any automatic room-ready message unless PMS status is confirmed, and track for 7 days: rooms not ready by promised check-in, app/SMS mismatches, and lobby queue length from 3 pm to 6 pm.

Signals
5
Filtered
3
Score
5/5
Download case report
Air travel

Airline delay communication failure

Messy signal

The app kept saying 20 more minutes while the aircraft had not arrived.

Hidden problem

App, gate, and recovery messages contradict each other during disruption.

Business risk

Passengers lose trust, miss connections, and turn delay frustration public.

Gistback action

Align app and gate delay reasons, then track missed-connection rebooking time.

Report excerptred

Chicago recovery flow is failing passengers after rolling delays

“I missed my connection after the rolling delay and the connections desk told me to scan a QR code that only showed standby options.”

Recommended next action:Have Digital Ops and the Chicago Connections Desk lead run a live test of the QR and rebooking-text flow by Wednesday using a missed-connection scenario; measure whether the first digital option offers confirmed rebooking help, standby-only, or no action, and record minutes between gate-close risk and passenger notification.

Signals
5
Filtered
3
Score
4.8/5
Download case report
Marketplace platforms

Marketplace seller support escalation loop

Messy signal

Policy sent me to payments, then payments sent me back to policy.

Hidden problem

No team owns seller escalation across policy, payouts, and trust review.

Business risk

Seller churn, delayed payouts, duplicate tickets, and community complaints.

Gistback action

Assign one case owner for cross-queue holds and track duplicate seller tickets.

Report excerptred

Listing and payout holds lack a single accountable owner across Policy and Payments

“Policy support said my listing hold was a payments issue, but payments support sent me back to policy with the same canned reply.”

Recommended next action:Have the Seller Ops lead create a same-week triage rule by Thursday: any case with both listing review and payout/payment dependency gets one named case owner, one owning team, and one deadline in the case record. Starting Friday, audit 20 new hold cases and measure duplicate document requests, seller re-contacts, and cases missing a named owner.

Signals
5
Filtered
3
Score
5/5
Download case report

Scroll sideways for more sample cases

06 — Pricing

Two plans. No surprises.

Starter
$9per month

One active site and five accepted feedback submissions each month. Ideal for a single storefront.

  • 1 active site
  • 5 accepted submissions / mo
  • AI filtering & PII screen
  • Email reports
Choose Starter
Platform
$20per month + $1 per accepted submission

Unlimited sites and collection, with accepted-submission metering and spend caps you control.

  • Unlimited sites
  • Unlimited collection
  • Spend caps & alerts
  • Custom short links on gbk.sh
Choose Platform

© 2026 Gistback. All rights reserved.

TermsPrivacy